Privacy Policy
TRAVOYAGE Privacy Policy
Effective Date: April 23, 2023
Introduction
TRAVOYAGE LLC (“Company,” “we,” “us,” “our”) is committed to protecting the privacy of our customers (“Client,” “you,” “your”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, SkyLodgeCabins.com (“Site”), and book our services.
Article 1: Information We Collect
We may collect personal information in a variety of ways:
• Personal Data: We collect personally identifiable information that you voluntarily provide to us when you book a Tour, such as your name, address, email address, phone number, nationality, passport details, and demographic information.
• Financial Data: We collect financial information, such as your payment method details (e.g., credit card number, brand, expiration date), which is necessary to process your payments. This data is passed directly to our payment processor, Stripe, and is not stored on our servers.
• Derivative Data: Our servers automatically collect information when you access the Site, such as your IP address, browser type, operating system, access times, and the pages you have viewed directly before and after accessing the Site.
Article 2: Use of Your Information
Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you to :
• Process your booking and manage your account.
• Process payments and refunds.
• Communicate with you regarding your booking, including sending confirmations and pre-trip information.
• Respond to your inquiries and provide customer support.
• Send you marketing and promotional communications, which you may opt out of at any time.
• Ensure the safety and security of our operations and participants.
• Comply with legal and regulatory obligations.
Article 3: Disclosure of Your Information
We may share information we have collected about you in certain situations:
• By Law or to Protect Rights: We may share your information if required by law, subpoena, or other legal process, or if we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.
• Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, including payment processing (Stripe), email delivery, and the local operators in Peru who execute the Tour.
• Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
• Affiliates: We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy.
We will not sell, assign, or distribute your personal information to other third parties without your consent, unless required by law.
Article 4: Data Security
We use administrative, technical, and physical security measures to help protect your personal information.
We use Secure Sockets Layer (SSL) protocol for all payment transactions.3 While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.
Article 5: Your Data Protection Rights (Including GDPR for European Residents)
Depending on your location, you may have the following rights regarding your personal data:
• The right to access – You have the right to request copies of your personal data.
• The right to rectification – You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you are a resident of the European Economic Area (EEA), you are afforded these rights under the General Data Protection Regulation (GDPR). To exercise any of these rights, please contact us at privacy@SkyLodgeCabins.com.
Article 6: International Data Transfers
Your information, including personal data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. As our company is based in the USA and our operations are in Peru, your information will be transferred to and processed in these countries. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.
Article 7: Policy for Children
We do not knowingly solicit information from or market to children under the age of 15. Our services are not available to anyone under the age of 15. If you become aware of any data we have collected from children under age 15, please contact us using the contact information provided below.
Article 8: Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by an updated “Effective Date” and will be effective as soon as it is accessible. We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information.
Article 9: Contact Us
If you have questions or comments about this Privacy Policy, please contact us at:
TRAVOYAGE LLC
1404 W 44TH ST
HIALEAH FL 33012-7649
USA
Email: privacy@SkyLodgeCabins.com
